Refunds and returns
Melonex Refund Policy: How to Return Bottles and Get Your Money Back
The Melonex refund policy is the sales page's 60-day money-back guarantee. Use the capsules for at least 30 days, then call +1 (855) 889-3137 with your order ID before day 60. Mail the bottles with tracking to the New York returns address. You pay return postage, and the refund posts 3-5 business days after the return is credited.
Written by the Melonex label deskUpdated
The policy01
What is the Melonex refund policy?
The Melonex refund policy is a 60-day money-back promise taken from the sales page. The sales page words it as "100% Satisfaction or Your Money Back 60-Day Guarantee" (Melonex sales page).
There is one condition up front. The sales page asks buyers to contact customer service only after at least 30 days of continuous use. So the real claim window runs from day 30 to day 60.
Refunds are handled by the Melonex order desk, not by this website. We can explain the rules, but we cannot see or change an order.
| Window | 60 days, money back |
|---|---|
| Claims open | After at least 30 days of continuous use |
| How to start | Call +1 (855) 889-3137 with your order ID |
| Email on the bottle | [email protected] |
| Where bottles go | 345 Hudson Street, Floor 16, New York, NY 10014, USA |
| What to put in the box | Your full name, email and order ID |
| Return postage | The buyer pays return shipping. Use a tracked service. |
| Refund timing | 3-5 business days after the returned bottles are credited, then 5-10 days for the card issuer to post it |
| Not stated | Opened-bottle rules, refund of the first shipping charge |
Dates02
When can you ask for a Melonex refund?
You can ask for a Melonex refund from day 30 to day 60 of your order. Before day 30 the sales page wants more use; after day 60 the promise ends.
Write both dates on your calendar the day the order email arrives.
- Day 0
Order and keep the email
Your order ID is what the desk needs. The 60 days count from the order.
- Day 30
Claims open
The sales page asks for at least 30 days of continuous use before you contact customer service. Keep your prescribed medicine going the whole time.
- By day 60
Ask for your money back
Call +1 (855) 889-3137 with your order ID before day 60. The bottle lists [email protected] as its email.
- Then
Mail with tracking
Send the bottles to the returns address with your full name, email and order ID. Return postage is on you.
Step by step03
How do you return Melonex bottles?
You return Melonex bottles by calling the order desk first, then mailing the bottles with tracking. The call comes before the box, not after.
The returns address is a mail address. Packages that arrive with no name or order ID are hard to match, so label everything.
Find your order ID
It is in the confirmation email from the checkout. Keep that email until the refund posts.
Call the order desk
Ring +1 (855) 889-3137 between day 30 and day 60. Say you want to use the 60-day guarantee and give the order ID.
Pack the bottles
Put in every bottle from the order, plus a note with your full name, email and order ID.
Ship with tracking
Mail the box to 345 Hudson Street, Floor 16, New York, NY 10014, USA. Pick a tracked service and keep the receipt. The postage is yours to pay.
Watch for the credit
Once the return is logged, the refund follows in 3-5 business days, then your card issuer takes 5-10 days to show it.
Amounts04
How much money comes back on a Melonex refund?
A Melonex refund returns your money for the order, according to the "Your Money Back" promise on the sales page. What it does not cover is the cost of mailing the bottles back.
The sales page is silent on one detail. The 2-bottle pack carries $9.99 shipping, and nothing says whether that charge comes back. Ask the desk on the call.
| Pack | Paid at checkout | First shipping | Return postage |
|---|---|---|---|
| 2 bottles | $158, or $167.99 with shipping | $9.99; refund of it not stated | Paid by you |
| 3 bottles | $207 | Free US shipping | Paid by you |
| 6 bottles | $294 | Free US shipping | Paid by you |
Say you bought 6 bottles for $294 and mail them all back. The promise covers the $294. The tracked postage you paid at the post office stays your cost. Heavier boxes cost more to mail, so weigh that before you order a large pack.
Full pack details are on the Melonex pricing page.
The badge05
What does the Melonex money-back badge mean?
The Melonex money-back badge is a brand image that repeats the 60-day guarantee. It is artwork from the seller, not a contract or a certificate.
The binding details are the ones in the sales page text: 30 days of use first, a call with your order ID, and return postage on you. The badge alone tells you none of that.
Read the words, not the seal
- The badge says "100% satisfaction" and "money back"
- It names no company that backs the promise
- The terms that count sit on the sales page (Melonex sales page)
- The longer explainer is on the 60-day guarantee page
Melonex: from $49 a bottle60 capsules · 2, 3 or 6 bottles · free US shipping on 3 or 6 · 60-day guarantee
See packsTiming06
How long does a Melonex refund take to reach your card?
A Melonex refund happens in two steps, according to the seller. The refund is issued 3-5 business days after the return is credited, then the card issuer takes 5-10 days to post it.
Mail time comes on top. A tracked box shows you the day it was delivered, which is the start of the count.
- Day of the call
You give the order desk your order ID and say you are using the guarantee.
- Mail days
The box travels to the returns address. Tracking shows when it lands.
- 3-5 business days later
The refund is issued after the bottles are credited to the order.
- 5-10 more days
Your bank or card company posts the credit to your statement.
If the credit has not shown after that, call the order desk again with your tracking number.
Where you bought07
Do Melonex refunds cover bottles bought elsewhere?
The Melonex refund promise is tied to orders placed through the Melonex checkout. Bottles from another seller may not be covered.
The seller confirms no listing on Amazon, Walmart, CVS, Costco, eBay or in a store, as far as we know. A third-party bottle may not be genuine, and that seller's own rules would apply.
Ordered through the checkout
Our order buttons lead to the Melonex checkout for each pack. The 60-day guarantee on the sales page applies to those orders.
Bought from a third party
A marketplace or store listing may not be genuine and may not be covered. Ask that seller about its own refund rules.
More on safe places to order: where to buy Melonex.
Who handles it08
Who handles a Melonex refund request?
The Melonex order desk handles every refund request. Its number is +1 (855) 889-3137, and the bottle lists [email protected] as its email.
The website inbox, [email protected], cannot see orders. It can answer questions about these pages, but a refund sent there will only be pointed back to the order desk.
Trying a supplement for 30 days is never a reason to pause a prescribed blood pressure or heart medicine. Keep every dose as your doctor set it, and ask before you start any new capsule.
All phone numbers and addresses, with what each one handles, are on the Melonex contact page.
FAQ09
Melonex refund questions
Can I get a Melonex refund on opened bottles?
The sales page does not say how opened or empty bottles are treated. Since it asks for 30 days of use before a claim, at least one bottle will be open by then. Ask the order desk at +1 (855) 889-3137 how to send opened bottles before you mail anything.
Is the $9.99 shipping refunded on a Melonex 2-bottle order?
The sales page does not say. The guarantee promises your money back, but it never mentions the $9.99 shipping charge on the 2-bottle pack. Ask about it on the call, and note the answer with the name of the person you spoke to.
What happens if I ask for a Melonex refund after day 60?
A request after day 60 falls outside the only guarantee the sales page offers. We know of no extension. Call the order desk anyway if a delay was beyond your control, but plan for the 60-day limit and call well before it.
Do I need a tracking number to return Melonex?
Yes, use a tracked service. Tracking proves the box reached the returns address and shows the date it landed, which is when the refund count starts. Keep the receipt and the number until the money shows on your card.
Can the Gomelonex website inbox process my Melonex refund?
No. The website inbox cannot see orders, payments or returns. Only the Melonex order desk at +1 (855) 889-3137 can start or check a refund. Write to the website inbox about these pages, typos, privacy or press.
Why must I wait 30 days before asking for a Melonex refund?
The sales page sets a 30-day minimum of continuous use before customer service takes a claim. It gives no reason. In practice it means your window runs from day 30 to day 60, so mark both dates as soon as you order.
Should I pause my blood pressure pills while I test Melonex?
No. Keep taking every prescribed medicine exactly as directed during any supplement trial. Melonex is not a blood pressure medicine, and arginine can add to those drugs (Mayo Clinic, L-arginine). Talk to your doctor before you start the capsules.
Who wrote this10
Written and reviewed by
Pages built from the label, the sales page and linked NIH, FDA, AHA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a USA authorized Melonex retailer, not by the manufacturer or the distributor. We earn money when you buy through our order links.
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