Contact
How to Contact Melonex: Order Desk, Returns and Website
To contact Melonex about an order, call the order desk at +1 (855) 889-3137 or email [email protected], the address printed on the bottle. Write to [email protected], Monday to Friday 9:00am-5:00pm ET, only about these pages, typos, privacy or press. The website inbox cannot see orders, so it cannot track, change or refund one.
Written by the Melonex label deskUpdated
Contacts01
Who do you contact about a Melonex order?
You contact the Melonex order desk about any order: +1 (855) 889-3137 by phone, or [email protected] by email. That number is the one shown on the sales page (Melonex sales page).
The order desk handles tracking, changes and refunds. It is the only contact here that can open your order record.
Gomelonex runs this website as a USA authorized Melonex retailer. Our own inbox answers questions about the pages you read, not about payments or parcels.
Tracking and refunds for placed orders
Melonex order desk (number on the sales page). Tracking, changes and refunds on placed orders. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
14 Wall Street, Suite 4B
New York, NY 10005
Mail only. No walk-in sales.
Returns (New York)
345 Hudson Street, Floor 16
New York, NY 10014
Call first. Include your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Pick the right one02
Which Melonex contact should you use for each question?
The right Melonex contact depends on whether your question is about an order, these pages, or your health. Order questions go to the order desk. Pages go to the website inbox. Health goes to your own doctor or pharmacist.
Sending a question to the wrong place only adds a day or two. The table sorts the common cases.
| Your question | Contact | Have ready |
|---|---|---|
| Where is my parcel? | Order desk, +1 (855) 889-3137 | Order ID |
| Change an address or a pack | Order desk, as soon as you can | Order ID, the new details |
| Money back under the guarantee | Order desk, between day 30 and day 60 | Order ID, order date |
| Seal damaged or missing | Order desk; do not use the bottle | Order ID, a photo |
| A typo or broken link | Website, [email protected] | The page address |
| Privacy or press | Website, [email protected] | Your request in writing |
| Is it safe with my pills? | Your doctor or pharmacist | Your full medicine list |
| A pet swallowed capsules | Your vet, or ASPCA 1-888-426-4435 (ASPCA, top pet poisons) | The bottle |
Before you call03
What should you have ready before you call the Melonex order desk?
Have your Melonex order ID ready before you call. It is in the confirmation email from the checkout, and the desk uses it to find you.
A few other details make the call shorter. Keep them on one note next to the phone.
- The order ID from the confirmation email
- The full name and email you used at checkout
- Which pack you bought: 2, 3 or 6 bottles
- The order date, so you know where you stand in the 60-day window
- For a return, the bottles packed and ready to label
After the call, jot down the date and what was agreed. Return steps are set out on the Melonex refund policy page.
Website inbox04
What can the Gomelonex website inbox help with?
The Gomelonex website inbox, [email protected], helps with the pages on this site. It covers pages, typos, privacy and press, Monday to Friday, 9:00am to 5:00pm Eastern time.
It cannot look up, change, track or refund an order. The inbox is not linked to the checkout, so it never needs your card number or payment details. Do not send them.
Page questions
A line on the label you want explained, a number that looks wrong, a link that fails.
Privacy and press
A request about your data under our privacy policy, or a media question about the site.
Orders and money
Tracking, address changes and refunds. Call +1 (855) 889-3137 for those instead.
How we handle data is in the privacy policy.
On the bottle05
What contact details are printed on the Melonex bottle?
The Melonex bottle prints one contact block: the distributor. It reads "Distributed for: INSTITUTO EXPERIENCE, Lakeland FL, 33804, +1 (507) 448-8190, [email protected]".
The email on the bottle, [email protected], is the same order email listed above. The manufacturer is not named anywhere on the label.
The Lakeland phone number belongs to the distributor. We do not know what that line handles day to day. For placed orders and refunds, the sales page points to +1 (855) 889-3137 instead.
What the block tells you
- Who the product is distributed for: Instituto Experience
- Where they are: Lakeland, Florida 33804
- That it was made in the USA with globally sourced ingredients
- That the plant is an FDA registered facility, which is not FDA approval (FDA, supplement Q&A)
Melonex: from $49 a bottle60 capsules · 2, 3 or 6 bottles · free US shipping on 3 or 6 · 60-day guarantee
See packsAddresses06
Can you visit or write to the Melonex addresses in New York?
You can write to the two New York addresses, but you cannot shop at either one. The office takes mail only, and there are no walk-in sales.
The returns address is for bottles sent back under the guarantee. Call the order desk before you post anything there.
Office
14 Wall Street, Suite 4B, New York, NY 10005, USA
Letters only. For a fast answer about these pages, email the website inbox.
Returns
345 Hudson Street, Floor 16, New York, NY 10014, USA
Put your full name, email and order ID in the box. Use a tracked service; postage is on you.
Health questions07
Who should you contact about a reaction to Melonex?
Contact your doctor or pharmacist about any reaction to Melonex. The order desk and this website cannot give medical advice.
Chest pain, sudden weakness, trouble speaking or fainting needs 911 right away (AHA, warning signs). You can also report a reaction to FDA at 800-FDA-1088 (NIH ODS, What You Need to Know). Keep taking your prescribed medicine unless your doctor says otherwise. Common effects of the ingredients are listed on Melonex side effects.
Stay safe08
How do you avoid fake Melonex contact details?
You avoid fake Melonex contacts by using only the numbers on the bottle and the sales page. Those are +1 (855) 889-3137, [email protected] and the distributor line on the label.
A listing on a marketplace may show other phone numbers or emails. We know of no store or marketplace listing that the seller confirms, so treat those details with care.
Quick checks
- The number matches the one on the sales page
- The email matches the one printed on your bottle
- Nobody asks for your full card number by email
- You ordered through the Melonex checkout, not a reseller
More on genuine orders: where to buy Melonex.
FAQ09
Melonex contact questions
What is the Melonex customer service phone number?
The Melonex order desk number is +1 (855) 889-3137, the one shown on the sales page. Use it for tracking, changes and refunds, and have your order ID ready. The website inbox cannot help with orders, so calling saves you a round trip.
What email address is printed on the Melonex bottle?
The bottle prints [email protected] in the distributor block, next to Instituto Experience of Lakeland, Florida. It is the order email. Put your order ID in the subject line so your message can be matched to your purchase.
What should I have ready when I call about a Melonex order?
Have your order ID, the name and email used at checkout, and the address on the order. Call +1 (855) 889-3137. If the question is a mistake in the address, say so first, since only the desk can see whether the parcel has left.
What hours does the Gomelonex website inbox keep?
The website inbox at [email protected] is answered Monday to Friday, 9:00am to 5:00pm Eastern time. Messages sent on a weekend wait until the next weekday. Placed orders and refunds always go to the order desk instead.
Why can't the website inbox look up my Melonex order?
The website inbox is not connected to the checkout. Gomelonex runs these pages as a retailer, and orders are stored by the Melonex order desk. Only that desk, at +1 (855) 889-3137, can see your order details.
Is Gomelonex the company that ships my Melonex order?
No. Gomelonex is the retailer behind these pages and earns money from order links. The label names Instituto Experience of Lakeland, Florida as distributor. Shipping questions go to the order desk, not the website inbox.
Can the Melonex order desk give me medical advice?
No. The order desk handles tracking and refunds on placed orders, not health questions. Ask your doctor or pharmacist whether the capsules suit you, especially if you take blood pressure medicine, nitrates or sildenafil (Mayo Clinic, L-arginine).
Where do I report a Melonex bottle with a broken seal?
Call the order desk at +1 (855) 889-3137 with your order ID. The label says not to use the bottle if the safety seal is damaged or missing. Take a photo of the seal first and keep the bottle until the desk tells you what to do.
Who wrote this10
Written and reviewed by
Pages built from the label, the sales page and linked NIH, FDA, AHA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a USA authorized Melonex retailer, not by the manufacturer or the distributor. We earn money when you buy through our order links.
Keep reading
More about Melonex
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Ready to try Melonex?
Check your medicines first, then pick a pack. Three or six bottles ship free in the US and cost less per bottle, and the 60-day guarantee opens after 30 days of use.
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- 60-day guarantee
- Ships from the U.S.
